Still no closer to actually changing suppliers to a cheaper one – the idiots messed up BIG TIME. It’s not a case of one person being the idiot here, but of the whole company having terrible communication problems within the company.
Onstream supplied the meter, they report back to BG who then know what your meter number is and when to start billing. I never got a bill. I phoned them to find out about it as I didn’t want a hefty one after months and months, but it turned out we didn’t exist on their system any more! I’ve phoned several times to get to the bottom of this and now FINALLY they assigned our case to a nice man called Peter. He told me to ring his answer phone any time I have any queries, and he’ll get back to me usually within 2 hours. He also told me that the three times they cancelled our meter install each qualify for £20 – so £60 compensation is due to us to come off our bill which is looking like being £160 ish at this point. They sent a card in the meantime to pay in a shop a little at a time, but the nearest shop is a good walk away and not really convenient. Plus after all the cock-ups I am a bit loathe to put any money anywhere, unless I can be certain our account is sorted out. Peter also arranged a new standard meter to replace our economy 7 that we were fobbed off with.
Ahh soon. Soon I will leave their company and if they ask why we left I will take great pleasure in telling them. Maybe I should complain in writing anyway? Oh and the money they are meant to have written off still hasn’t come off but Peter says it’s in the process of being written off.
Anyway, not long now hopefully.