They sent me a cheque in the post for the original amount but without the six months’ worth of late charges. I can’t believe it. The late charge compensates me for the delay and the money and time I spend chasing them, calling them, etc. And this after I spoke to the director and emailed with a copy of the contract pointing out the late charge in paragraph 2.

It’s unbelievably disrespectful. Who do they think they are? Well, I can’t let it rest there. I’ll find out what’s involved in the legal procedure for small claims court and then when I’ve decided what consequences I’m going to put to them, call them again.