I’d heard that KLM sucks and always loses luggage, but now that I have experienced it for myself I can tell you it is absolutely true. Not only will they lose your luggage, they will tell you that it has been found and will be delivered, only that is a lie. They will then give you a telephone number for a courier service that supposedly has your bag, but no one will answer that line. Then, the number they give you to file a formal complaint won’t really be the complaint line either, but another customer help line for baggage. And THOSE people won’t have the right fucking information either, and will refer you to the internet to find the address for filing a complaint which would be another fucking waste of my fucking time and I am so fucking angry right now.

I understand shit happens, so I was patient with all the flight delays. I was patient when my box arrived, but opened and covered in motor oil and with a boxknife left inside. I was patient when they lost my bag and I waited in baggage claim for 2 hours to file a fucking report. I was patient when I phoned yesterday and was told my bag would be delivered last night. I was still patient when, as the night wore on and it didn’t show, I was unable to get thru to find out the status. I was even patient when they closed at 10pm and I still couldn’t get an update on my bag. I was even patient this morning after waiting up all night for the fucking delivery guys. But now, NOW I AM PISSED.