- listen actively – shut down all sources that bother me and let the person talk. When they say everything they want, then I can give a suggestion (in case they are asking for one)
– when people explain to me a problem, I shouldn’t go and tell stories of my own about the issue, because in that way I am changing the attention to me. Listen to what they have to say!
– understand what is the need which is driving me to act this way and what is the need of the person talking to me. Then try to find the resolution between the two needs;
– in social situations, when trying to start a conversation – ask open questions using the question words: When, Where, What, Who, What and How;
– 4 of the most important things for good communication:
Empathy – really listen.
Respect for the other person
Being concrete – giving a direct, clear message, no vague ways to explain something. Go srtaight to the point.
Genuinness – be honest

One last thing – talking has to be mutual, not only be done from one person!