Some of my student loans are currently through the Department of Education. There’s a program called Checkmate II for automatic payments with a reduced interest rate for some loans. I thought that I could sign up for this online but that just isn’t an option. Earlier this month I spoke to a customer support representative who mailed me an application for the Checkmate II program. I received a letter today which indicated that the application was enclosed but there was no application in the envelope. It just seems a bit odd that more paper and postage has been wasted to get rid of one monthly statement failing to get rid of one monthly statement.