How I did it: I started by answering the phone while someone else was there so as I knew I could just hand the phone over if I got stuck. Eventually I was able to make phone calls too.
It really is a case of mind over matter. What is the worst that can happen? you can always hang up if you get really stuck!

Lessons & tips: When making calls, write down exactly who you want to speak to and what you want to say. Preparation takes a lot of the fear away.

Resources: Writing things down really helped

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Dec 19, 2008, 09:50AM PST | 1 comment | 2 cheers