How to make the mean secretary feel nice
"Heart-warming."
How I did it: It took a long time, I know. I was getting used to this new campus and I couldn't visit my old one. Anyway, It's enrollment period again and I'm pretty sure she's swamped and strung-out once again. So I asked a former classmate of mine to buy flowers for me, and sent a note she could insert. I said thanks for helping out and that even if the students are sometimes difficult, we still appreciate and remember how she helps us. It was anonymous. I hope she knows it's from all of us. :)
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