I am now in possession of a 40 GB, latest generation iPod.
I had a 20GB third generation iPod. But it had problems while in warranty, and I sent it back to the place where I purchased it (which shall remain nameless) and it arrived and/or was put into the repair queue after the limited warranty period had ended. They then started arguing with me about whether or not they would do the repairs or make the replacement. They were saying that I needed to get it to them and get it into their repair queue before my warranty expired, as if I had any control over a.) the mail (they had me send it back to them via USPS priority service) or b.) how quickly they put it into their queue.
While we argued, they didn’t do anything, because they wouldn’t start work or even look at the unit until I made a deposit which I denied needing to make. We went round and round and round and round and in the meantime, they lost the iPod. Or rather, it grew legs and walked away. (I think someone helped themselves to it.)
After threats and angry letters and so on, they finally capitulated that they did need to make good on the warranty. But before they would go ahead and replace the unit, after all the time involved, they decided that they needed to try to find it. So that was more delay, and now, finally—just before I was going to send them a registered letter giving them ten days to make good or face a small claims court action, there it is. Bigger and better as an “apology” for what they did.
It feels slightly anticlimactic, frankly. I would’ve enjoyed going to court, then writing about it when I won.
