I really try and be less awkward and seem genuine, but it doesn’t roll smoothly off my sleeve sometimes. It’s ironic since my MBA focus eventually will be HR/management. But I always try and help guests since Google has the resources to accommodate them. Today a guest had been waiting 3 hrs for a meeting so I escorted her back to the break room after awhile to get some coffee. It’s my job—at the very least it makes it more interesting and fun for me :) Plus it’s rewarding.
Jennda has written 4 entries about this goal
A mother with her daughter came in the lobby this afternoon-it’s been a really hot day-and asked repeatedly for agua. Realizing that she needed water I hurried back to the break room and grabbed 2 cold bottles. She thanked me and left—-and that’s all I needed :)
It’s the little things that matter like seeing a tricky delivery through to the very end—-even escorting the delivery guy, helping him back up his truck, loading the pallet and finding a moving crew to get that 450lb stack to another room. Yay! At least I got some receptionist excitement :)
I’m in a customer service job right now at Google but every day, no matter how jaded or frustrated I might be, I always try to help people and go as above and beyond as I can. I hate the idea that I’m doing it to make myself seem like a saintly humanitarian—I just love knowing I made someone’s day better. I know how bad some bad days can get :)