The last two days have been…challenging.
It really began after our home inspection went through (okay, it really began ealier than that, but one crisis at a time). We had decided to use the inhouse broker of our real estate agent. They have had our finanical information for months – months!, and have never given us anything put positive feedback. Once the home inspection was completed I went, updated financials and $400 in hand, to start the loan process. At this point the loan officer, let’s call her “Puddles”, hemmed and hawed and said she didn’t want to send our info to the first lender she had planned, but to another lender who would take longer to review the application, but was more likely to come back with a positive answer.
One week went by and all was well. Two weeks went by and we began thinking that 7 – 10 business days seemed like a long time. Our conversations with the loan officer at this point were becoming confusing and disturbing. Puddles could not clearly tell us what we were waiting for or how much longer we were likely to wait. By week three our daily calls actually managed to penetrate the iron curtain of her voice-mail (which was always full)and she swore to let us know the minute our approval came back.
Yesterday I made my routine call. Puddles told me she had received an answer and was reviewing it. It was a denial from the lending agency. That was, truely and honestly, the last answer I expected. “Low income to debt ratio”, and another financial issue in S.’s background were the problem. But this couldn’t be. Our income to debt ratio was so low people asked us if we were 100% sure we didn’t owe more people money. And the matter with S. had been taken care of according to the broker’s instructions. The more we talked an the more questions I asked, the quieter Puddles became, and more she mumbled. Disturbed, I sent S. over to review the “denial” and determine just what the problem was, and what our next step was.
When S. arrived she found Puddles uncooperative and vauge. She back-tracked on the income to debt story and said the problem was S.’s past issue. “So what is our next step?” S. pressed. Puddles hemmed and hawed and continued being vauge.
Can we resubmit our application, ask for a review of the decision?
No.
Are you going to submit it to another lender?
No.
No? Why not?
With this issue, no one else will agree to underwrite you.
Really? No…one? And where was this info when we originally applied. We gave it to you, did it not register with you that if we found a house, we wouldn’t qualify for a loan?
Our agent learned of the issue and put us in touch with another broker. We will call him Bubba. Bubba asked Puddles for all our financial info, and we slowly have been learning that the problems were not ours. Our loan app had numerous mistakes, including a wrong SSN# and all of S.’s salary and income info not included. No wonder they came back with a poor income to debt ratio. And much of the information Puddles has been telling us for the last two days is so wildly incorrect, it can only be frantic lies or delusional behavior. Not good in the woman holding the reins to our house. Worse, we are only a week from our orginal closing. Worse, we gave notice to our landlord, to be out by the end of the month. Worse, we don’t know if Bubba is going to do any better with his lenders. Worst of all we may lose the house we spent six months finding. All because of a paperwork glitch that Puddles tried to make sound like our fault and telling our agent we knew all along it would be hard to get a loan.
We have asked around other brokers and are discovering that many of the things Puddles is telling us just aren’t true. So we have a new broker who is trying to expedite our process. The owner has had to ask his bank to back up the closing to mid October.
Damned if it won’t be fall, possibly winter, before I buy a house in the spring.
Very tired. Many margaritas. More to follow.