Stress less

i love playing with each of them individually, or watching the younger 2 playing together whle Gracie commandeers my lap!
they make me laugh so hard sometimes & i can’t help but smile when i look at them (or think about them) i know it sounds silly, but i don’t care! i’m in love with my kitties (not like THAT, you perv!) they make me so happy just being near. they’re just such sweet, gentle souls & offer only 100% pure, unconditional love!!

had a situation at work a couple days ago. i left work in a rage (of course all this happened at the end of the day)...long story short, bth the client & sales rep dropped the ball & (of course) I got stuck in the middle…sales rep & his manager hovered over me, like vultures over a carcass, while i was on the phone with a different client…that REALLY set me off. i was already in a bad mood cuz some of my clients are ridiculously out of control no matter how much i try to reign them in & train them to address small issues when they have me on the line for payroll, not call me 7 times a day the day AFTER. i ask each one what else i can do for them before i end the payroll call to try to limit how many voice mails i get from them…sigh some days i feel like i can’t win…so anyways, a supervisor ended up addressing the concern for these 2 heehaws and i ratted them out to my manager because i refuse to tolerate rudeness like hat. imagine your on the phone with a client & these 2 idiots start circling you & the head moron decides he’s going to try to get your attention by grabbing the empty chair next to you, like he’s going to have a seat…heh! that’ll only get you ignored completely until i’m finished & then you will cetainly get an icy reception from me. i don’t care who you are!
so meathead #2 tries to impress me with “this clint brings in $2.5 million in revenue” & lies to me with “they’ve been with us for over 10 years” HA! i know how the client numbers go & this one was assigned to me a year ago, 4 payrolls after they started our services!!! are ya new? do you think i’m stupid?
the expression on his face when i looked him in the eye & said “i don’t care! how much revenue a client brings in doesn’t matter to me! if it did then the smaller clients wouldn’t get the top notch service they expect! end of the day, all that matters to me is that payroll goes smoothly & my clients are happy!” lmao yeah, he didn’t like that response!! tough! maybe, if he had some basic manners i would have been more accomodating. regardless….
so yesterday, the supervisor that helped out came over & we talked about it. she seemed to understand why i was so angry about their actions. she gave some really good advice. she told me about her & her son going out one night & the kids behind them with sewer-mouths. she said she had been talking with the guy next to her, who was there with his kids, & the guy said “you’re renting them space. put up a NO VACANCY sign & you’l feel better” (or something to that effect)
anyways, i really liked that & think it’s great advice! so i put up the sign (in my brain of course) and the rest of yesterday & most of today was much much better!!!

when your resignation notice isn’t accepted! lmao! that’s right! i said it: my resignation wasn’t accepted!
so, i’m going to work with my supervisor & management to see what can be done about some of these psycho clients i deal with…sigh sometimes, i kill myself with myself! Artemis, i know you know exactly what i mean…
i need to find some stress management course/class or something cuz meditating 2x a day just isn’t enough!
thankfully, i was able to leave early on Friday & have Monday off…i REALLY needed a day off!

today. final day 2/23 (but i am willing to stay an extra week or 2 if they need an extra person due to promotions & such)
i’m just burnt out from customer service…
it’s odd though, that something you excel at is something that drives you to drink…
it’s been a great experience at this company, though, & i wouldn’t trade it for the world. i’ve learned soooo much!
however, i really can’t continue doing customer service no matter what i get paid. it takes too much of a toll on me.
and i absolutely refuse to give poor customer service (i know oxymoron, right?) and i won’t let the clients or my co-workers suffer because i’m completely drained from it. that just isn’t fair…
i need to do what is right & fair. finding a position where i don’t deal with customers is preferred…but i’m taking a week off first!

this as done IF i survive year end without quitting my job!!!!

a new job maybe i can do this…

and i might be able to do this after January ends!!! aaahhh!!!!
year-end nightmare has begun!!! it was so completely insanely busy at work today, i cut my lunch break short so i could return voicemail!!! 25 messages in an hour is beyond ridiculous!!! we’re told, in training, if you have 10 in an hour you need to ask for help…they never told us what to do when everyone else is in the same situation because every client decides that before noontime on a monday or tuesday is a good time to call in year-end bonuses & adjustments & not have all the information that’s needed & keep a payroll specialist on the phone for half an hour asking questions…..
ugh!!!! i need another vacation!

and i do take my job seriously. i love what i do & really enjoy client interaction. last week (and into the beginning of this week) one of my clients had this HUGE issue because of a glitch in the system which led to a nightmare!!!
i’ve had this client for almost 2 years…it’s a bigger payroll, but i really enjoy it (i like the more challenging ones because they keep me on my toes)...and we haven’t really had any issues (except for the occasional keying error)...this was such a mess & i did everything i was supposed to do! but that murphy & his laws…
anyways, i ended up in tears Thurs, Fri, & again Mon. it wasn’t anything the client said or did (he was so awesome through the whole thing). it shook my confidence though, on a very deep level, because no matter what i did to try & get it all straightened out, i just kept getting worse news. direct deposits didn’t go through, checks were wrong (because the whole thing had to be voided out & reissued), a service that the client didn’t want was re-activated (but i don’t know by who) in the middle of my trying to fix this mess which made it worse…i just couldn’t win!!!
and of all clients for this to happen to, why one of my favorites??? ugh!!!
so we ran payroll yesterday & it seems like everything is okay, but i won’t feel comfortable with that until i hear from the client on Friday that everything went smoothly…