This is an email I sent to my boyfriend today. It made him laugh so much that he said I should put it on here. (I’ve changed my surname for anonymity.)
Hello! Topping up on Orange has gone awry. I dialed the number to register my phone, which involved speaking to an automated voice.
“What is your post code?”
“xxx xxx.”
“Is it: xxx xxx? Please say yes or no.”
“Yes!” Fantastic.
It was going swimmingly but I knew the name part could be tricky. A lot of people don’t get my name in a Rosanne/Rosanna/Rosie/Rose/back to Rosanne and then confused kind of way.
The fembot said, “What is your last name?”
“Smith,” said I.
“Is it: Smith? Please say yes or no.”
“Yes.”
“What is your first name?”
“Rosa.”
“Is that: Rasa? Please say yes or no.”
“No.”
“Please say it again.”
“Rosa.”
“Is it: Rasa?”
“No.”
“Is that: No?”
“Yes.”
“Okay, No Smith.”
“No!”
Shit. Hang up. Call again. Hope it doesn’t still think my name is No. It doesn’t, but it doesn’t remember anything else either. Give all my details again and get to the naming.
“Smith.”
“Is that: Smith? Please say yes or no.”
“Yes.”
“What is your first name?”
“Rosa.”
“Is that: Greta? Please say yes or no.”
“No????”
“Please say it again.”
“Rosa.”
“Greta.”
“Rosa.”
“Greta.”
“NO. ROSA.”
“Rasa.”
Aaaaagh.
I phone a real person.
“Hello, how may I help you?”
“Hello, I’m trying to register my phone but it doesn’t understand my name.”
“Okay, what is your name?”
“Thank you. It is Rosa.”
“Rasa?”
Oh my god.
I have now in theory topped up but apparently it takes ages to go through, which is why I am writing this rather than texting you properly.
1am seems so far away, I miss you and I can’t wait to talk to you. I’ve been thinking of you all day. I love you.
From Greta.
I mean.
From Rasa.
I mean.
From Rosa.
xxx
