Cable Franchise Authority
County of Missoula
200 W. Broadway
Missoula, MT 59802
Aug. 14, 2008
RE: Deceptive business practices by Bresnan Cable in Missoula County
Dear Local Franchise Authority,
I would like to bring to your attention the deceptive business practices of Bresnan Cable.
Today, Aug. 14, 2008, I received my Bresnan cable bill to find that Bresnan had raised my rates by over 17% with no prior warning whatsoever.
Conveniently for Bresnan the new billing period would start on Aug. 15, allowing me virtually no opportunity to terminate my service before incurring their new, higher rates.
In order to avoid tacitly accepting the new rates, I immediately called Bresnan to cancel my service.
I was told by the Bresnan sales person that I could not terminate my service until I returned the Bresnan equipment. She simply REFUSED to accept my request to terminate my service. It should be noted here that this equipment was installed by Bresnan.
This is a CLASSIC deceptive business practice on three counts:
1. Raising rates without notifying the consumer
2. Not allowing the consumer to reject the new
rates (before they go into effect)
3. Creating obstacles to termination of service
I place this complaint in your hands as the authority that oversees cable TV in Missoula county. I trust this complaint will not go unrecorded and that Bresnan will not be allowed to continue such dirty business practices.