It took me a while and some guts and it felt so good to ACTUALLY do it!
Normally I wouldn’t say people deserve it but this guy came in and asked me for a Big Mac, bearing in mind I work at BK… so he’s on a bad footing to start with… Anyway, so I said we don’t do the Big Mac, that’s McDonalds. He asks: “what’s the difference?” – so I explained to him that the two companies are in fact completely different and separate and have no affiliation with each other, other than being fast food restaurants. The Big Mac is a McDonalds product and as such, we do not sell it.
“So what’s the difference?”
I’m pretty sure I just answered that.
“Yeah, so what’s the difference?”
(What he ACTUALLY meant was what is our alternative…) At the minute, we don’t have an alternative to the Big Mac. We used to, but we don’t anymore. If you want something similar we have the Double Cheeseburger, a Whopper with Cheese or a Bacon Double Cheeseburger.
“But that’s not what I want.”
What you want is a McDonalds burger. If you want one, you’ll have to go to McDonalds for one.
“But that’s not what I’m asking for!”
Look, if you’re going to be like this with me, you can piss off to McDonalds and let me get on with my job cos I’m getting fed up with explaining the basic differences and you’re talking to me like a moron, so I’m gonna talk to you like a moron and ask you to leave.
“But I haven’t ordered anything yet!”
Just piss off. It’s not funny anymore.
exit customer in a huff
I’m not normally like that but I got SO fed up with him, I just… kinda… had to! There wasn’t anyone else around mind. If it was a massive queue, I would have ignored him and served the next person.
Needs must sometimes!