scream, cry, & let it all out

i sent an email to paypal as the card that was used has since been chopped into teeny pieces & they are not accepting my answers to my security questins…i got the stupidest response I have ever seen!

My query:
i no longer have the card that was used to open this
account & am unable to verify card number
customer message: Additional Information: ‘The account has been closed.

The card has been destroyed. Your system is not accepting my mother’s
maiden name or city of birth. I am unable to log-in to update the
information to an active account. There is an “automatic renewal”
scheduled to go through Feb 23 & I need to change the connected card
info.
I do not want to get charged for an account I do not use anymore.
What else can I do? I tried calling, but after sitting on hold for 30
minutes, waiting for an actual person, I’m very frustrated.’

The idiot response:
Hello my name is Carrie, I am sorry to hear about the situation
regarding (Briefly repeat the members situation), and understand your
frustration and concern over this issue. I am happy to assist you with

your questions.

In order to best assist you, we recommend that you contact us by
telephone for resolution/clarification. You may contact PayPal’s
Customer Service at 1-402-935-2050.

For future reference, this information is also located in the Help
Center, and is easily accessible by following these steps:
Center” link.

1.  Visit https://www.paypal.com/.
2.  Click the "Contact Us" link.
3.  In the "Help by Phone" section click the "Customer Service

If you have any further questions, please feel free to contact us
again.

Sincerely,
Carrie
PayPal Consumer Support
PayPal, an eBay Company

my response to that:
Please understand, Carrie,
(Briefly repeat my situation). I do not want to call only to sit on hold again for a looooooooong time without speaking with an actual person.

i hate them i hate them i hate them!!!!!!!!
their policies stink & service is barely acceptable.
& jc penney shipping sucks too!
about 20 yrs ago, my aunt shipped a box of my things (addressed to my home) when i moved back home…that box has yet to arrive.
now i’m waiting for a pkg that contains not only christmas presents for family & friends, but also birthday presents for a couple friends.
please keep in mind, i understand ordering this time of yr can be hectic. however i did not pay add’l $$$ to have to wait until dec 24t for my pkg to arrive!!!!!!!!!!
so, i track the pkg online & it shows that it was delivered to my local UPS facility on the 20th…why don’t i have it by now?? i live LESS THAN 10 FREAKING MINUTES AWAY!!!!!!!!!!!
WTF???
soi call to find out if i can pick it up. i’m told that i can’t pick it up until at least 1 delivery attempt has been made. ARE YOU KIDDING ME??
i have a birthday party to go to tonight & NO PRESENTS BECAUSE UPS WON’T LET ME PICK UP MY DAMN PKG!!!!!!!!!
also, i will never order or buy from jc penney again! 4 days AFTER i placed the order it was shipped?? WTF is that?
poor service!!!!! grrrrrrrrrrrrr X( ~X(

in private where noone can see or hear me…otherwise, they might think i’m insane