Verbally communicate clearly & with strength, courage & compassion.

Two weeks since I wrote here.

& despite not writing about this goal, I do think I have been working on it, both consciously & sub-consciously.

I would not say that I am perfect but there is improvement. I think that I’ve been communicating well with my partner & I’m feeling a nice degree of closeness between us at the moment because of it.

It’s always nice to be courageous & clear & to be able to talk about things before they escalate which is what can happen if one lets things ‘stew’.

I think that I’ve gained a lot of confidence in work situations too – just by being aware of myself.

You know, I think that the main reasons that I added this goal are met & it’s time to mark it off.

but I am getting pulled up on this a bit lately.

How long has it been a problem unacknowledged?

1. an unusual phone call at work, one of the doctors had received a letter with an invoice but the invoice had someone else’s name on it. Turns out the wrong invoice had gone into the wrong envelope. She wasn’t communicating very well & I didn’t know what she was talking about for 2/3rds of the conversation & I think I got a bit defensive. In future I would like to ask questions that express compassion like “so please tell me your concerns” & to express that I want to fix the problem & understand their point of view.
Room for improvement.

2. Coffee after work with Emma. Conversation flowed beautifully & we both enjoyed ourselves. I made sure she knew that we are there for her & I understood her perspective & offered a little advice where I could. I think it went well. I can be shy when it comes to telling people in person that I care for them but I think I did awesomely at this today.

I did well at this over the weekend. I could have done more but in the circumstances I did the best I could.

another chance to shine ;)

I hope to meet many new customers.

I’ve been off work for a few days with Easter & being sick so I’ve had a few phone calls to respond to. I don’t do much in the way of telephone work these days (THANK THE GODS) so it’s always a bit like eeek especially if I don’t know what they want.

But I’ve done it & it was fine.

This goal is more about my personal life but getting work practice in is all good, especially as I am considering looking for something new…