Original review – five stars
Over the years I have heard so many horror stories of brides trying to find the perfect wedding dress: rude service, being pressured, poor quality dresses that were not as seen in person.
Complete Bridal Salon is the first (and so far only) place I have gone to look for my dress. And my experience was nothing like any of the horror stories I have heard.
Anetta, Jeff and Dave all took their time to listen to what I was interested in and gave me their honest opinions. I had a great experience here, and while I have not purchased a dress yet, I have an appointment to go back later this week for round two.
I like supporting small businesses and the fact that the shop is located in the area where I grew up, so we know people in common. Even if this was not the case, I know I still would have received great, individual service.
Dave also mentioned that they routinely have girls get ready at the shop before your actual wedding to steam your dress or help with any last minute touches. Try getting that from chain bridal shops!
Updated review – two stars.
Originally, I loved this place, but that soon changed after I bought my dress.
Because I had a good eight months between buying it and actually getting married, I opted to have them hold onto my dress for me and do the alterations in-house.
When I called to set up my first fitting appointment, they had to take a message and call me back later. I never got the call, so I called again, and was able to make an appointment but could tell they were stalling with me. Why? As I found out when I showed up later that week, they could not find my dress. One of the guys and I had to tear apart their storage room until we found it, in a bag, hanging on the back of a door.
Rosa did my alterations, and I had no complaints about this until for my final fitting, she took it in 1.5” instead of 0.5” which is kind of a big difference for something that fits like a glove. She promised that she would fix it and suggested that I come back later.
Given that I was on my way to my bachelorette party and that I live over an hour away, coming back later was not an option. She agreed to fix it then and there only after I started crying because I was being asked to choose between going to my bachelorette party or not having my dress ready for the following weekend when I was getting married.
The price for my alterations was considerably more than I was quoted up front.
I would also caution brides against giving the people here your email address. If you do, you will continue to receive bridal expo spam well after your wedding date.
NB: this photo is of my dress. 3 years ago