that I get angry enough to get in my car and go down there, but on Saturday afternoon, I was that angry.
I traded in my POS for another car in mid-December, with the agreement that they would come and get it, as the alternator was all done. It had sat in my driveway since that day, gathering a nice mound of snow around it, unable to be plowed, pissing off my landlord.
At first, I was calling once a week. Then it became 2x per week. I would call and get every excuse in the book, and occasionally a bit of attitude. I explained my position, I used my manners, I begged, I raved. Then I started calling daily.
Every time I called, I would speak to the office manager, who is a complete twit. Finally, I said, “May I speak to your boss?”
“I am the boss of this office.”
“Well, honey, if you are the boss, then you should be able to make a phone call, and get this done for me. It’s making me look bad, and it’s making you guys look really bad.”
“I know, I know…”
That was two and a half weeks ago.
When I call, I am unflaggingly polite, “I hate to have to call again…” (but you’re forcing me to)
“Your tow truck broke down, that really sucks.” (yeah, right)
“You’ll have it gone by this afternoon? Great!” (That’s what you said yesterday, and the day before, and the day before that)
So on Saturday, I make one last ditch attempt before it’s Sunday, and another week goes by.
“Hey, it’s me, on Blah Blah Street, just wondering when you guys were going to come get my car, because you literally PROMISED me that you’d have it gone two days ago…”
“I will do that today, I promise.”
Me, remaining as calm as possible: “Can I get that in writing?”
She has an incredible lapse in judgment, and says, “I’m tired of having this conversation with you.”
Ohnoyoufuckingdidn’t. You DID NOT just say that.
Like I said, it is very rare for me to jump in my car without extreme provocation. I was so pissed I was shaking. I wait 15 minutes to speak to someone, and I think they knew something was amiss because they’d poke their little car dealer heads out and look at my dontfuckwithme face and scurry back to their cubicles. Finally, I catch a woman and say, “Are you so-and-so?”
“No, but I’ll get him.” Because at this point I want to speak with the owner. The twerp who sold me my car comes over, and asks me what the problem is. I simply tell him I have an issue with customer service. “It’s not with me, is it?”
Meanwhile, a short woman with bad make-up comes out, and I latch on to her, in front of a room full of customers. “Are you Jen?” She confirms that she is she.
Now, normally, I would’ve taken her aside and told her what I had to say in private, but this was not one of those moments.
“I really don’t appreciate being told that you are sick of having this conversation with me, because in reality, I* am sick of having this conversation with *YOU. You guys have promised me…”
“I never said that…”
“Yes, you did, Jen, or I wouldn’t be standing here.”
Twerp is still standing there while she is apologizing, shifting from side to side, looking as if he’s ready to tackle me if I get froggy, the customers in the office are looking at me like, you go girl, and I am still shaking, but coming down from it. She says, ” I’m sorry if you took it personally..”
“I did take it personally, Jen, because I have been nothing but patient and polite here, and if you’re going to be working with the public, I suggest you don’t say things like that.”
“I’m sorry, you’re right. I was just busy, and you see the people here…”
She was patting my arm, and I stuck out my hand and shook hers, told all to have a great day, and was escorted out by the guy, apologizing, this isn’t the first time, she gets a little flustered, etc. They will take care of it right now.
My old car was gone in 25 minutes.